Shipping and Returns
Heritage Gourmet Garlic is a Limited Liability Company (LLC).
Shipping Policy:
Shipping for the Garlic season begins in September!
Products will be shipped in the order in which they are received.
In most instances we ship via US Postal Service Priority Mail. However we reserve the right to ship via other domestic carriers at our discretion.
We will only ship our products to locations within the United States.
Local pick-up option is available during the checkout process.
Returns Policy:
We do our best to ensure your product is of excellent quality, but cannot 100% guarantee that our products will perform for you. There are too many variables in gardening. We cannot control what happens in your garden, your gardening skills or what mother nature brings to your garden.
Open your shipment and inspect your product immediately upon receipt. The box or boxes must be opened to help prevent rot/mold. If you are not happy with the condition of your product, Contact Us immediately about the possibility of returning the product for an exchange, store credit or refund. We do not offer store credits, refunds or exchanges for products that were not immediately inspected and without immediate notification of a deficiency. We do not offer store credits, refunds or exchanges for products without a quick return of the original product.
If upon inspection of your product you are unhappy with the product you received, we will gladly provide a store credit, refund or exchange for the amount of the product under the following conditions:
1) You Contact Us within 24 hours upon receiving your order and inform us of the reason you are unhappy with your product.
2) You Complete & Submit our online Products Return Form located [ Here ].
3) You return the product to us in its original packaging within 10 days of you receiving your shipment.
You are responsible for the return shipping costs. Our liability is limited to the actual cost of the product. We will not be able to refund the actual cost of shipping, but we will provide a store credit, refund or exchange for the costs of the product providing, upon inspection of the returned product, it is of the unsatisfactory nature as you indicated in the Products Returns Form you submitted.
As careful as we are, mistakes can be made during a busy shipping season!
If for some reason we mistakenly (our fault) sent you the wrong product from the one you ordered, follow the 3 conditions outlined above and we will cover the cost of return shipping and re-ship the correct product you ordered free of charge.
If the product you ordered is out of stock, we will contact you and give you the option of substituting another product that we have in stock at that time or we will provide a store credit or refund the cost of the product you ordered.
Our products are produce and will naturally deteriorate as all produce does. Once it is shipped, we don't know how it is stored as every home is different and we cannot control the environment it is are stored in. When we ship your product, we send tracking information to the email you provided. Please track the package, open your box(s) immediately and store the product properly! We have found that storing garlic in a cool root cellar is ideal, but a brown bag in your refrigerator also works well.
We recommend planting your garlic around October 15, because large bulbs do naturally deteriorate faster than eating garlic. If you placed order after October 15th, you must plant your garlic right away. We inspect it before it leaves, but garlic can naturally deteriorate quickly. You need to plant your garlic right after receiving it.
Cancellations Before Shipping:
If you need to cancel your order before we have shipped it, we will refund your order, but we do need to charge a 3.5% fee which helps us recoup the costs of credit card fees and accounting that become associated with each order. In instances where your order has already been pulled and packaged for shipment, an additional 10% restocking fee may also apply.
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